The First Call Starts It All: How to Convert Calls to Clients

A female worker at a home care company answers a phone call from a potential client who wants to arrange care for a loved one.

Think for a moment about your most memorable customer service experience. What made it unforgettable? Perhaps the representative went above and beyond your expectations. Or maybe the rep failed miserably in providing you with the information you sought. Good or bad, deciding whether or not to do business with a company begins with the all-important first call. To illustrate, take … Read More