Time: 1:00pm – 2:20pm Eastern
What: HCAF's Virtual HomeCareCon
Join our Sales and Operations Home Care Coach, Shelle Womble, along with many industry experts at HCAF’s 31st Annual HomeCareCon. This year will be a virtual conference with the pre-con workshops running August 10-14 and the main sessions running August 18-20, 2020.
Register for the conference, including Shelle’s break out session on August 19th, entitled:
The Inquiry Process in Full View: Is Your Agency Crystal Clear or Wearing Blinders
You’ve spent thousands of marketing dollars to draw in consumers and referrers. When the phone rings, does your staff execute the inquiry process with the care, finesse, and the expertise necessary to close the sale? Many agency administrators do not regularly listen to their agency’s inquiry calls after staff is initially trained, a mistake that can result in business lost. When administrators take a closer look into how inquiries are handled, they are often surprised by what they see. Ongoing monitoring and constructive feedback are essential to ensure the inquiry team is driving the sales process throughout the call, and cultivating a meaningful relationship with the caller. This session will analyze recordings of actual calls to agencies from around the country, and the corecubed team will help you to decipher what mistakes are being made and how to correct them with your inquiry team.Register Now