Time: 9:00am – 5:00pm Pacific
What: 23rd Annual Private Duty National Conference and Expo
Where: Paris Las Vegas 3655 Las Vegas Boulevard South, Las Vegas, Nevada, 89109
Join corecubed at the 23nd Annual Private Duty National Conference and Expo in Las Vegas, NV on November 9-11, 2020. Join hundreds of private duty executives for a 2½-day conference and expo packed with compelling, real-life examples of how private duty home care agencies can increase profits, retain caregivers, comply with wage-and-hour regulations and improve client care. Get the strategies, insights, and tools that private duty executives have depended on to help manage and grow their business.
Along with many other industry experts, corecubed’s own Marissa Snook and Shelle Womble will be presenting:
Are You Throwing Clients Away? – Closing Business Starts with Call #1
You’ve spent thousands of marketing dollars to get consumers and referrers to call your home care agency. The last thing you need is for those hard-earned calls to be answered by team members who seem disinterested or are not equipped to help the caller navigate their care options.Many home care administrators do not regularly listen to their agency’s inquiry calls after staff is initially trained, a mistake that can result in business lost. Ongoing monitoring and constructive feedback are essential to ensure the inquiry team is driving the sales process throughout the call, and beginning a meaningful relationship with the caller. When administrators dive deeply into how inquires are handled, they are often surprised by what they uncover.This presentation will include recordings of real “mystery calls” to actual home care agencies around the country. The corecubed team will help you to decipher what mistakes are being made and how to correct them with your inquiry team, including:
- How to best show empathy and be helpful to a new inquiry calling your home care agency.
- The top ten most important pieces of information your inquiry team should know about your agency and the industry.
- The art of consultative selling; know what questions to ask and when, understand how to manage the call’s flow, move toward the next steps, and ask for the caller’s business.
- Demonstrating the agency’s brand promise, market differentiation, and why it should be chosen over the competition.