The home care industry is at its most competitive, and figuring out how to get ahead can feel like a great mystery. The good news is that you don’t need to hire Sherlock Holmes to get the inside info you need to succeed.
Mystery shopping helps companies assess the competition to gain better insight into how other businesses stack up to their own. But it’s also a good idea, from time to time, to turn the magnifying glass on your own agency to discover how your business can improve and stay competitive.
Mystery shopping your own home care company helps uncover a wealth of information from seemingly simple things like greetings, to how office staff handles calls from intake to follow-up and follow-through. Read on to uncover the many benefits of mystery shopping your home care agency.