Think for a moment about your most memorable customer service experience. What made it unforgettable? Perhaps the representative went above and beyond your expectations. Or maybe the rep failed miserably in providing you with the information you sought. Good or bad, deciding whether or not to do business with a company begins with the all-important first call.
To illustrate, take a look at this clip from our wildly popular webinar covering real-life cringe-worthy home care inquiry call scenarios. Names have been changed to protect the companies’ identities, but it’s easy to see how ineffective these approaches are.
To stay competitive and grow your home care business, you’ve hopefully prioritized having an engaging website, ongoing SEO and PPC services, and other effective home care marketing and sales tactics. All of this is imperative to connect with qualified leads.
But what happens when someone finds your company and reaches out to you? Do you have a handle on how your inquiry calls are being handled?