“This call may be recorded for quality and training purposes.” It’s a line we’ve all heard when on hold with customer service. In fact, we’ve heard it so much that we may never have thought twice about what it actually means for a company. But recording inquiry calls can reveal a wealth of valuable information. Is your company listening in or are you hanging up on a major growth opportunity?

Recording inquiry calls offers your company many opportunities to learn about and improve marketing and sales processes. The obvious opportunities are listed right there in that common phrase: quality and training purposes. But there are even more improvement possibilities you could be leaving on the table if you’re not listening in.


Gain an edge over the competition and convert more calls to clients with help from our highly skilled Home Care Sales Consultant: Erica Horner! With more than 15 years of sales experience, Erica helps agencies identify and overcome roadblocks in the inquiry management process and trains home care marketers. She brings well-rounded home care experience and relatable examples to a training format that encourages open dialogue and discussion, and fosters individual strengths.

Choose from one-on-one or group training, customized to your particular needs. These affordable 2-hour training sessions are provided online and scheduled at your convenience, and a recording is available so you have the option to review the information any time.

Topics include:

  • Inquiry Management (B2C sales)
  • Anatomy of a Sales Call and Community Presence (B2B sales)
  • Getting Past the Gatekeeper and Trade Shows
  • Targeting Long-Term Care Insurance and VA clients
  • Targeting Referral Sources

When facing revenue plateaus, low ROI on sales and marketing efforts, training new staff, or a low conversion rate, contact us for help choosing a sales training module to overcome hurdles and convert more callers to clients.

corecubed Online, On the Road & On-Demand

corecubed On-Demand

HCAOA 2022 Annual Leadership Conference
Sep. 17-19, 2022
8:00AM – 5:00PM ET

Visit the corecubed booth for marketing tips and more!

DecisionHealth’s 25th Annual Private Duty National Conference & Expo
Oct. 18, 2022

3:55PM – 4:55PM PT

Convert More Website Visitors into Clients and Caregivers with User Experience (UX) Design

corecubed On-Demand

Visit our recorded webcasts page for complimentary access to the in-home care industry’s most comprehensive and educational home care marketing, operations and sales webinar library available online!

Online sales training when you want it!
corecubed offers virtual home care sales training to fit your needs. Our coaches use their home care sales and operations experience to train your team to overcome a variety of sales obstacles.

corecubed | 800.370.6580 x1 |


700 Pole Creasman Road
Asheville, North Carolina 28806-9590
United States
(312) 878-7866