When you’re running a home care agency, your website needs to work as hard as you do—educating families, building trust with referral partners, and generating inquiries. But if your site ever loads slowly or, worse, goes down, that immediate panic is understandable. We live in a world of instant everything. One buffering icon, and suddenly it feels like the sky is falling.
But here’s the thing: websites aren’t magic. Hosting hiccups happen, even for the best in the business. The question isn’t if there will be occasional technical snags—it’s how your hosting company handles them.
Let’s take a breath and look at what’s normal, what’s not, and how you can set yourself up with a web host that keeps your agency running smoothly.
Yes, Even Great Hosts Experience Downtime
Believe it or not, even the biggest names in hosting have off days. Major providers like GoDaddy and HostGator have both had large-scale outages in recent years. Hosting companies make updates, perform maintenance, and occasionally hit bumps in the digital road. But if you’re partnered with the right host, those bumps should be few and far between—and communicated clearly.
So how do you know if a hosting provider is the right fit for your home care agency?
Look Beyond the 99% Uptime Promise
It sounds impressive, but that “99%” uptime guarantee still leaves room for up to 3.65 days of downtime a year. The important question is: what does the provider do during that 1% of downtime? Do they communicate clearly? Offer backup solutions? Keep your site secure while they fix things?
If uptime stats sound vague, look at the bigger picture: how responsive are they when problems pop up?
Reputation Matters—And It’s Easy to Check
Before you sign on the dotted line, do some digital detective work. Search reviews, check LinkedIn discussions, and scroll through Facebook and X (formerly Twitter) to see what real customers are saying.
Look for a track record of support—not just slick branding or introductory discounts. A host with a loyal following and strong word-of-mouth will likely show up when it counts.
Customer Service Is Everything
When your site is down or your contact form isn’t working, you need real support—not a bot or a vague ticket system that leaves you hanging. Your website is a core part of your business strategy. That means your hosting provider needs to be a true partner.
Look for hosts with 24/7 support, multiple contact methods, and a reputation for resolving issues quickly. Bonus points if they make things easy to understand—no tech-speak required. Also make sure your host includes SSL support—HTTPS encryption protects personal data submitted through your site and boosts user trust and SEO rankings.
The Right Web Host = Peace of Mind
In home care, families are trusting you with something priceless. And in turn, you should be able to trust the tech that supports your agency. That includes being mindful of HIPAA risks—even indirect ones. If your site collects contact form data or integrates with tools that store client details, choosing a host that prioritizes privacy and data protection is essential. Choosing the right host doesn’t mean you’ll avoid every possible glitch—but it does mean you’ll have experts by your side to keep your website performing at its best.
At corecubed, we don’t just build beautiful, optimized home care websites—we make sure they stay updated, secure, and supported. Our WordPress maintenance plans are designed specifically for agencies like yours, so you can focus on providing care while we handle the digital engine under the hood.
Want to keep your site in top shape? Call us at 800.370.6580 and let’s make sure your website is working for you—not against you.