Listen and Learn: Benefits of Recording Your Inquiry Calls
“This call may be recorded for quality and training purposes.” It’s a line we’ve all heard when on hold with customer service. In fact, we’ve heard it so much that we may never have thought
Category quality customer service
Let Me Introduce Myself: I’m a Home Care Customer.
Have you ever tried to sell a freezer to an Eskimo?
What about life insurance to a five-year-old? Roast beef to a vegetarian? An umbrella to a friend living in the Sahara? Flea
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